Thank you for choosing LemoTV. Please read our Refund & Returns Policy carefully before making a purchase.
Refund Policy Duration
Our refund and return policy is valid for 24 hours (1 day) from the time of purchase.
If more than 24 hours have passed since your order was completed, unfortunately, we are unable to offer a refund or exchange.
Eligibility for a Refund
To be eligible for a refund:
- The service must be unused or not fully activated
- The request must be made within 24 hours of purchase
- You must provide proof of purchase (order ID, receipt, or transaction confirmation)
Refund requests that do not meet these conditions may be declined.
Non-Refundable Items & Services
Due to the nature of digital products, certain items are non-refundable, including but not limited to:
- Digital subscriptions after activation
- Downloadable software or digital access products
- Gift cards or promotional credits
- Services that have been fully delivered or used
Once login credentials have been activated and used, the service is considered delivered.
Partial Refunds (If Applicable)
In some situations, partial refunds may be granted, such as:
- Service interruptions caused by verified technical issues on our side
- Limited access due to activation errors confirmed by our support team
Partial refunds are reviewed case by case and are not guaranteed.
Refund Process
Once your refund request is received:
- We will review your request and verify eligibility
- You will receive an email confirming approval or rejection
- If approved, the refund will be processed to your original payment method
Refund processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank for further clarification
If you have completed all steps and still have not received your refund, please contact us at:
Sale & Promotional Items
Items purchased during sales, discounts, or promotional offers are non-refundable, unless otherwise stated.
Exchanges
We do not offer exchanges for digital services.
If your service is defective or not functioning due to a technical issue, our support team will work with you to resolve the problem.
To report an issue, contact us at:
Gifts
If a service was purchased as a gift:
- Refunds, if approved, will be issued to the original purchaser
- Gift credits are not guaranteed unless explicitly stated at purchase
Shipping & Physical Returns
LemoTV provides digital services only.
There are no physical items to return, and no shipping fees apply.
Need Help?
If you have any questions regarding refunds or returns, please contact our support team:
📧 [email protected]
🌐 https://lemotv.store
Our team will be happy to assist you.